This Shipping & Delivery Policy is part of our Terms of Shipping ("Terms") and should be therefore read alongside our main Terms: http://www.petpetstore.com.au/terms-and-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping
We offer free Standard shipping on Order $89 and over (VIC, NSW, ACT, QLD, SA STATES).
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
VIC, NSW, ACT, QLD, SA STATES
Free Standard shipping on Order $89 and over.
$15 flat rate shipping on Order under $89.
WA, TAS, & NT STATES
Shipping fees are applicable for orders destined for WA, TAS, & NT STATES.
The freight cost is determined based on the total weight of the order.
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
As soon as your item(s) have shipped, we'll send you a Shipment Notification email with tracking number. Furthermore, if you need more details, you can send an email to info@petpetstore.com.au.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
ARE THERE OTHER SHIPPING RESTRICTIONS?
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Orders cannot be shipped to P.O. boxes.
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Not all shipping methods are available for certain items.
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Orders only ship on business days, which are Monday - Friday.
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Orders will not ship on Saturday, Sunday and public holidays.
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To ensure same-day delivery, order must be placed by 2pm EST.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: http://www.petpetstore.com.au/return-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: info@petpetstore.com.au